▷ How to book an appointment for Extranjería [2019]

 Please note: We are not the Immigration Department nor PDI 

In order to book an appointment for Extranjería you need to first create an account. If you already have one, just skip to the title called “How to book an appointment for Extranjería step by step” below. If you don’t have one yet, keep reading.

How to create an account

Once there, click on “Registrarse(Register):

On the following page, you must check the box on the left side of the screen  “Acepto las condiciones de uso(I accept the terms of use):

Right after you check the box you will be able to fill the form on the right side of the screen called “Registro de nuevo usuario(New User Registration), where you will have to complete the following information:

✅ Tipo de documento de identificación: Identification document type (Passport or ID Card) [“Pasaporte Ordinario / Cédula de Identidad”]; AND,
✅ Número de Documento: Passport or ID number; AND,
✅ Fecha de vencimiento: Expiry date of the document; AND,
✅ Nombres: Names; AND,
✅ Apellido 1: First Surname; AND,
✅ Apellido 2: Second Surname; AND,
✅ Correo electrónico: E-mail address; AND,
✅ Confirmar Correo electrónico: Confirm your e-mail address; AND,
✅ Nacionalidad: Nationality; AND,
✅ Fecha de nacimiento: Date of birth.

Once completed, click on “Registrar(Register) and a message will pop up saying “Registro completado(“Registration completed”).

You will then receive an e-mail with a temporary password and the link to log in into Extranjería’s booking system using your account. 

You are now ready to book your appointment (or at least to register on the waiting list).

How to book an appointment for Extranjería step by step

To book an appointment, go to: https://reservahora.extranjeria.gob.cl/ingreso enter your e-mail address and password. If it is your first time, you will have to enter the temporary password sent to your e-mail and then change it to one of your choice. 

Once you logged in, make sure to choose the right Region (the one in which you live). Click on the top right of the window, on the button called “TRÁMITES ASOCIADOS A(processes associated with):

By clicking on “TRÁMITES ASOCIADOS A” you will see a list with the Regions. Select yours:

After doing so, select the process (“trámite”) you need from the list:

You then will see a description with the requirements for the process you just selected:

Lastly, select the office to which you will be going the day of the appointment: 

If there are slots available you will see a calendar like the one below. Click on one of green color (green = available): 

Once you did, confirm the appointment. You will be directed to a new window with the receipt, which you will have to print or at least save on your computer (you have to print the receipt and take it with you the day of the appointment):

What if the process or office are not showing?

There are even some offices that are not listed yet. In these cases, you will have to go to the closest Gobernación Provincial and confirm directly with them if you need to book an appointment (for another process) or not.

You can find a list with all the Immigration offices in Chile if you click here.

What to do if there are no slots available?

If you don’t find any slots available, you MUST register in the waiting list called “ASIGNACIÓN AUTOMATIZADA DE CITAS(Automated appointment assignment):

Right after you register in the waiting list, you will receive a confirmation e-mail like the one in the picture below:

Once you are registered, just wait (and wait) until the appointment is confirmed. When the day and hour of the appointment is confirmed you will be notified with an e-mail like this:

You must print this receipt and present it the day of the appointment.

Getting out of the waiting list?

If you change your mind and decide to get out of the waiting list in order to try to find an available slot during the week (which we don’t recommend), you can do so by clicking on “Eliminarme de asignación automatizada de citas” (remove me from the automated appointment assignment):

Bear in mind that if you decide to get out of the waiting list and you are past the period given by law to complete a process before the Immigration Department you are risking penalties (fines).

What if you cannot assist the day and hour assigned?

Since the appointments cannot be modified nor cancelled, you will have to register on the waiting list again right after the date of appointment to which you cannot assist.

What if the appointment is assigned after the 60 day period given to stamp it?

As long as you registered on the waiting list before that day you will be OK. 

What if the appointment has been assigned but you never received the receipt by e-mail?

You will need to take a screenshot of your account, showing the date and hour of the appointment, print it and present it the day of the appointment.

Technical difficulties?

Uppercase - Lower case

The system distinguishes lowercase and uppercase as if they were different accounts.

Use a different browser

The system is compatible with:

✅ IE EDGE⠀
✅ Chrome⠀
✅ Firefox⠀

Incognito

Open a new incognito window and try again. 

Try from another device

If you are trying from a PC, try from a smartphone or vice versa.

Contact the Immigration Department

If nothing worked, we suggest to contact the Immigration Department directly through the following form: https://siac.interior.gob.cl/formulario.gov?accion=ingresa or via Twitter: https://twitter.com/DptoExtranjeria

Is there a specific day or hour in which new time slots are released?

Unfortunately, there is not. The Immigation Departament via their official Twitter account has confirmed it. They have also advised to register on the waiting list if you don’t find any appointments available.

Source

Sistema de Reserva de Hora en línea – Departamento de Extranjería y Migración: https://reservahora.extranjeria.gob.cl
Oficinas – Departamento de Extranjería y Migración: https://www.extranjeria.gob.cl/oficinas/
Departamento de Extranjería y Migración en Twitterhttps://twitter.com/DptoExtranjeria

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